Super Ace App Privacy Policy

1. Introduction

This Privacy Policy describes how the super ace app ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by players ("you") when accessing or using the platform, including its website and mobile application.

This Policy applies to all players registered on the super ace app who are based in the Philippines. It is intended to be read alongside the platform's Terms and Conditions, which govern the overall use of the platform.

We take the protection of your personal data seriously. The super ace app is designed with player security in mind, and we handle your information with care, transparency, and purpose.

2. Data We Collect

The super ace app collects personal information in two main ways: information you provide directly, and information generated automatically as you use the platform.

Information you provide directly:

• Full legal name, date of birth, and government-issued ID details (required for KYC verification)
• Contact information including mobile number and email address
• Residential address in the Philippines
• Payment information such as GCash account details, Maya account, or bank account details registered under your name
• Communications sent to our support team

Information collected automatically:

• Device information including device type, operating system, and browser version
• IP address and approximate location data
• Login timestamps and session activity logs
• Game activity, betting history, and transaction records
• Cookie and tracking data from your use of the platform interface

The following table summarises the main categories of data we collect and the primary reason each is needed:

3. How We Use Your Data

We use the personal information collected from you strictly for the purposes outlined below. We do not process your data in ways that are incompatible with these stated purposes.

• Account management: Creating and maintaining your player account on the super ace app.
• Identity verification: Completing KYC checks to confirm your age, identity, and eligibility to play.
• Transaction processing: Facilitating PHP deposits and withdrawals through supported local payment channels.
• Platform security: Detecting and preventing fraud, unauthorised access, and prohibited activity.
• Customer support: Responding to your enquiries, resolving account issues, and handling disputes.
• Regulatory compliance: Meeting obligations under applicable Philippine laws and platform policies.
• Platform improvement: Analysing usage patterns to improve the player experience on the super ace app.
• Responsible gaming: Monitoring account activity to support self-exclusion and limit requests.

Where we rely on your consent as the basis for processing — for example, for certain communications — you have the right to withdraw that consent at any time by contacting our support team.

4. Sharing Your Data

The super ace app does not sell your personal information to third parties for advertising or marketing purposes. Your data may be shared only in the following limited circumstances:

• Service providers: Trusted third-party vendors who support platform operations, such as payment processors (e.g., providers that power GCash and Maya integrations), identity verification services, and cloud hosting providers. These parties process data on our behalf and are contractually required to handle it securely.
• Legal obligations: Where required by Philippine law, regulation, court order, or lawful request from a relevant authority, we may disclose your information as necessary.
• Fraud prevention: In cases of suspected fraud, money laundering, or other prohibited conduct, relevant data may be shared with appropriate parties as part of an investigation.
• Business transfers: If the platform undergoes a merger, acquisition, or asset transfer, player data may be transferred as part of that process, with appropriate safeguards in place.

In all cases, we limit what is shared to what is strictly necessary for the purpose at hand.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with platform services. Following account closure, certain records — particularly KYC documents and transaction histories — may be retained for a defined period to meet legal and compliance obligations.

Once the applicable retention period has passed and no ongoing obligation requires the data, we will securely delete or anonymise it in accordance with our internal data management procedures.

If you request account closure, please note that some data cannot be deleted immediately if it is still required for a pending transaction, active dispute, or regulatory requirement. Our support team can provide guidance on what applies to your specific account.

6. Security of Your Data

The super ace app implements a range of technical and organisational measures to protect your personal information from unauthorised access, accidental loss, or misuse. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and the platform
• OTP (one-time password) verification for login and sensitive account actions
• Access controls that limit staff access to player data on a need-to-know basis
• Regular security monitoring and platform vulnerability assessments
• Secure server infrastructure with data backup and recovery procedures

While we take these steps seriously, no online platform can guarantee absolute security. Players also carry responsibility for protecting their own account credentials. Never share your password or OTP with anyone, and contact support immediately if you notice any suspicious activity on your account.

7. Cookies and Similar Technologies

The super ace app uses cookies — small text files stored on your device — and similar tracking technologies to support the operation of the platform. These are used for:

• Session management: Keeping you logged in securely during your session.
• Preference storage: Remembering settings you have configured on the platform.
• Analytics: Understanding how players interact with the platform so we can improve the experience.
• Security: Detecting unusual activity and protecting against fraud.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the super ace app, including the ability to stay logged in or access certain features. Strictly necessary cookies cannot be disabled, as they are essential for the platform to function.

8. Your Rights as a Player

As a player based in the Philippines, you have rights in relation to your personal data. These include:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete information in your account.
• Right to deletion: You can request that your personal data be deleted, subject to legal retention requirements.
• Right to object: You can object to certain types of data processing, including processing based on consent.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format where applicable.

To exercise any of these rights, contact our support team using the email address provided in the footer of this page. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

9. Minors and Age Restrictions

The super ace app is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone below the minimum age requirement.

During registration, all players are required to declare their date of birth and complete KYC verification. Any account found to belong to a minor will be immediately suspended and any funds associated with that account will be handled in accordance with our platform policies and applicable law.

If you believe a minor has registered on the platform, please notify our support team promptly so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in platform practices, applicable law, or operational requirements. When we make material changes, we will notify registered players via their registered email address or through a notice displayed on the platform.

The date at the top of this page indicates when the Policy was last revised. Continued use of the super ace app after a policy update has been published constitutes your acceptance of the revised terms. We recommend checking this page periodically if you want to stay up to date.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, you can reach our support team at the email address listed in the footer of this page.

For general account-related queries, you may also visit the FAQ page or log in to your account to access the support chat feature. We aim to respond to all privacy-related enquiries within a reasonable period.